Warranty & Support

Warranty and support

Rovynel products are designed for practical water quality monitoring. We support customers with setup, calibration, maintenance and warranty review when a product issue is suspected.

What support covers

Choosing the correct model before purchase.
Setup, app pairing and display connection questions.
Probe placement and installation guidance.
Calibration and reference-check recommendations.
Basic troubleshooting for readings, alerts and signal issues.
Warranty review for suspected manufacturing defects.

Warranty review process

Email support@rovynel.com with your order number and product model.
Describe the issue clearly and include photos or videos when possible.
Tell us what troubleshooting steps you already tried, including cleaning, calibration or reference testing.
We review the case and provide next steps, which may include additional troubleshooting, replacement review or another suitable solution.

What may not be covered

Warranty support does not cover damage caused by misuse, improper installation, unauthorized repair, accidents, physical damage, chemical exposure outside normal use, failure to follow instructions, or normal wear and tear. Sensor probes are precision components and require proper care.

Calibration and sensor care

Water quality monitors are precision devices. Long-term accuracy depends on correct installation, regular cleaning, appropriate calibration and responsible probe storage. Read the Sensor Accuracy & Probe Care guide before assuming a reading issue is a product defect.

Amazon purchases

If you purchased through Amazon, include your Amazon order information and the product ASIN when contacting support. This helps us identify the correct model and support path.