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Shipping Policy

Thank you for shopping with Rovynel. Rovynel ships eligible orders to the United States and selected international destinations, including the United Kingdom. Shipping options shown at checkout are based on your delivery address and the available carrier services.

Order processing

Most orders are processed within 1-3 business days after payment confirmation. Processing may take longer during holidays, product launches, or periods of high order volume.

United States delivery

Rovynel ships eligible orders to the United States with tracked delivery options when available. Estimated delivery time depends on the shipping method, destination, carrier capacity and local conditions.

United Kingdom and international delivery

Rovynel offers international shipping to selected destinations when a shipping method appears at checkout. For United Kingdom orders, available shipping rates are shown during checkout after the delivery address is entered.

Estimated international delivery windows may vary by destination, customs processing, carrier capacity, holidays and local conditions. Tracking is provided when available from the carrier.

Currency, customs and import fees

Checkout is currently processed in USD. Your bank, card issuer or payment provider may apply currency conversion or foreign transaction fees.

International orders may be subject to customs duties, VAT, import taxes, brokerage fees or other charges required by the destination country. These fees are the responsibility of the customer unless they are clearly shown as included at checkout.

For United Kingdom orders, import VAT, duties or carrier fees may be collected by the carrier or local customs before delivery unless a duty-paid shipping option is clearly provided at checkout.

Shipping address

Please make sure your shipping address is complete and accurate before placing an order. If you notice an address issue after checkout, contact us as soon as possible.

Countries not available at checkout

International shipping is not guaranteed for every destination. If your country is not available at checkout, please contact us before ordering at support@rovynel.com.

Lost or delayed packages

If your tracking information has not updated for an unusual period of time, contact support@rovynel.com with your order number so we can help check the shipment status.

Return & Refund Policy

We want you to feel confident shopping with Rovynel. If you have an issue with your order, please contact us first so we can review the best solution and provide the correct return instructions.

Return window

You may request a return within 30 days after delivery. Return requests must be reviewed and approved before any product is shipped back.

How to request a return

1. Email support@rovynel.com with your order number.
2. Include the reason for return and a short description of the issue.
3. For product issues, include clear photos or videos of the product, packaging, accessories, and the problem you are experiencing.
4. Wait for Rovynel support to provide return approval, return instructions, and if applicable, an RMA reference.

Please do not send any item back before contacting us. Returns sent without prior approval may not be accepted or may be delayed.

Return eligibility

Eligible items should be returned in their original condition, with included accessories, manuals, packaging, and proof of purchase where possible.

Products may not be eligible for a full refund if they are missing accessories, physically damaged, altered, misused, improperly installed, exposed to abnormal chemicals, repaired without authorization, or returned with heavy wear beyond normal inspection.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with photos or videos. After review, we may offer troubleshooting, replacement parts, a replacement unit, or a refund depending on the situation.

Return shipping responsibility

• Rovynel covers return shipping when the return is caused by a confirmed product defect, shipping damage, or an incorrect item sent by us.
• The customer is responsible for return shipping when the return is due to buyer's remorse, ordering the wrong model, no longer needing the item, or other non-defect reasons.

Original shipping fees may not be refundable unless the return is caused by our error or a confirmed product issue.

Amazon MCF / FBA fulfilled orders

Some U.S. orders may be fulfilled through Amazon Multi-Channel Fulfillment (MCF) or other U.S. fulfillment inventory. These are still Rovynel online store orders, not Amazon marketplace orders.

Please contact support@rovynel.com first. Do not return the product directly to Amazon unless Rovynel support specifically instructs you to do so. We will confirm whether the return should go to an Amazon-supported return location, a warehouse, or another approved return address.

Self-fulfilled orders

For orders shipped from Rovynel or a partner warehouse, we will provide the correct return address after your return request is approved. The return address may vary depending on your location, product type, and order fulfillment method.

Inspection and refunds

After the returned item is received, we will inspect the product and accessories. Approved refunds are issued to the original payment method. Bank, card, PayPal, or payment provider processing times may vary.

If only part of an order is returned, or if returned items are missing accessories or show non-warranty damage, a partial refund may be issued after inspection.

Exchanges and replacements

When appropriate, Rovynel may offer an exchange, replacement unit, replacement accessory, troubleshooting support, or refund. The available solution depends on product condition, order details, stock availability, and the nature of the issue.

Warranty-related cases

Some product issues may be handled under our warranty instead of a standard return. For warranty support, contact support@rovynel.com and include your order number, issue description, and photos or videos.

Need help?

For any return, refund, exchange, or warranty question, contact us at support@rovynel.com.

Warranty and support

Rovynel products are designed for practical water quality monitoring. We support customers with setup, calibration, maintenance and warranty review when a product issue is suspected.

What support covers

• Choosing the correct model before purchase.
• Setup, app pairing and display connection questions.
• Probe placement and installation guidance.
• Calibration and reference-check recommendations.
• Basic troubleshooting for readings, alerts and signal issues.
• Warranty review for suspected manufacturing defects.

Warranty review process

1. Email support@rovynel.com with your order number and product model.
2. Describe the issue clearly and include photos or videos when possible.
3. Tell us what troubleshooting steps you already tried, including cleaning, calibration or reference testing.
4. We review the case and provide next steps, which may include additional troubleshooting, replacement review or another suitable solution.

What may not be covered

Warranty support does not cover damage caused by misuse, improper installation, unauthorized repair, accidents, physical damage, chemical exposure outside normal use, failure to follow instructions, or normal wear and tear. Sensor probes are precision components and require proper care.

Calibration and sensor care

Water quality monitors are precision devices. Long-term accuracy depends on correct installation, regular cleaning, appropriate calibration and responsible probe storage. Read the Sensor Accuracy & Probe Care guide before assuming a reading issue is a product defect.

Amazon purchases

If you purchased through Amazon, include your Amazon order information and the product ASIN when contacting support. This helps us identify the correct model and support path.

Need help?

Contact support@rovynel.com. Include as much detail as possible so we can respond effectively.

Rovynel Launch Offer: Save 10% on Your First Order

Rovynel is launching a focused lineup of smart water quality monitors for pools, aquariums, reef tanks, and hydroponics systems. For eligible first-time customers, use code ROVYNEL10 at checkout for 10% off eligible Rovynel monitors.

How to Use the Offer

1. Choose the Rovynel monitor that fits your water environment.
2. Add the product to cart and proceed to checkout.
3. Enter ROVYNEL10 in the discount code field.
4. Confirm the discounted total before completing payment.

Shop all Rovynel products or compare models before ordering.

Featured Models

• 8-in-1 LoRa Smart Pool Water Monitor: best for backyard pools where longer wireless range is useful. Amazon reference: B0GWV79L5B.
• 7-in-1 WiFi RS485 Aquarium Water Monitor: best for aquariums, hydroponics, and controller-style installations that need RS485 connectivity. Amazon reference: B0GWH7W9VW.
• 7-in-1 WiFi Water Quality Monitor with App Alerts: best for users who want app-based monitoring and alerts for everyday water quality tracking. Amazon reference: B0G64KGPTT.

Order Confidence

• Setup and calibration guidance is available in the Setup and Calibration Guide.
• Probe maintenance guidance is available in Sensor Accuracy & Probe Care.
• Model selection help is available in the Buying Guide.
• Questions before purchase? Email support@rovynel.com.

Offer Terms

• Discount code: ROVYNEL10.
• Discount value: 10% off eligible Rovynel monitors.
• Available to eligible first-time customers.
• Each customer can use the code once.
• No fixed end date is currently set; the offer may be changed, paused, or ended as the launch campaign evolves.

If you prefer to purchase through Amazon, use the Amazon links on each product page. Amazon pricing, availability, delivery timing, and promotions may differ from rovynel.com.