Return & Refund Policy

We want you to feel confident shopping with Rovynel. If you have an issue with your order, please contact us first so we can review the best solution and provide the correct return instructions.

Return window

You may request a return within 30 days after delivery. Return requests must be reviewed and approved before any product is shipped back.

How to request a return

Email support@rovynel.com with your order number.
Include the reason for return and a short description of the issue.
For product issues, include clear photos or videos of the product, packaging, accessories, and the problem you are experiencing.
Wait for Rovynel support to provide return approval, return instructions, and if applicable, an RMA reference.

Please do not send any item back before contacting us. Returns sent without prior approval may not be accepted or may be delayed.

Return eligibility

Eligible items should be returned in their original condition, with included accessories, manuals, packaging, and proof of purchase where possible.

Products may not be eligible for a full refund if they are missing accessories, physically damaged, altered, misused, improperly installed, exposed to abnormal chemicals, repaired without authorization, or returned with heavy wear beyond normal inspection.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with photos or videos. After review, we may offer troubleshooting, replacement parts, a replacement unit, or a refund depending on the situation.

Return shipping responsibility

Rovynel covers return shipping when the return is caused by a confirmed product defect, shipping damage, or an incorrect item sent by us.
The customer is responsible for return shipping when the return is due to buyer's remorse, ordering the wrong model, no longer needing the item, or other non-defect reasons.

Original shipping fees may not be refundable unless the return is caused by our error or a confirmed product issue.

Amazon MCF / FBA fulfilled orders

Some U.S. orders may be fulfilled through Amazon Multi-Channel Fulfillment (MCF) or other U.S. fulfillment inventory. These are still Rovynel online store orders, not Amazon marketplace orders.

Please contact support@rovynel.com first. Do not return the product directly to Amazon unless Rovynel support specifically instructs you to do so. We will confirm whether the return should go to an Amazon-supported return location, a warehouse, or another approved return address.

Self-fulfilled orders

For orders shipped from Rovynel or a partner warehouse, we will provide the correct return address after your return request is approved. The return address may vary depending on your location, product type, and order fulfillment method.

Inspection and refunds

After the returned item is received, we will inspect the product and accessories. Approved refunds are issued to the original payment method. Bank, card, PayPal, or payment provider processing times may vary.

If only part of an order is returned, or if returned items are missing accessories or show non-warranty damage, a partial refund may be issued after inspection.

Exchanges and replacements

When appropriate, Rovynel may offer an exchange, replacement unit, replacement accessory, troubleshooting support, or refund. The available solution depends on product condition, order details, stock availability, and the nature of the issue.

Warranty-related cases

Some product issues may be handled under our warranty instead of a standard return. For warranty support, contact support@rovynel.com and include your order number, issue description, and photos or videos.