Returns & Warranty Requests

Include your order reference, exact model and a clear description of the issue.

We may request photos, reference readings or additional troubleshooting information.

Wait for approval and the correct return instructions before mailing anything.

Request a review

Request type

Return requestWarranty review

Email used for your order *

Order reference *Cannot find the reference? Contact support with your checkout email.

Exact product model *

Issue category *

Delivery date (if known)

Tell us what happened *For unexpected readings, include displayed units, placement and recent calibration.

Email attachments to support@rovynel.com with your order reference and exact model. Avoid personal or payment information.

I have checked the order reference and exact product model.I understand support approval is needed before mailing a return.

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